Contact Us
We're here to help 24/7. Get support for your account, virtual currency, technical issues, or responsible gaming resources.
Send Us a Message
Get in Touch
Email Support
help@royalrolla.com
Available 24/7 for all inquiries
Response time: Within 24 hours
Business Hours
24/7 Support
Monday - Sunday: 24 hours
All time zones supported
Response Times
General Inquiries: Within 24 hours
Technical Issues: Within 12 hours
Account Problems: Within 6 hours
Urgent Matters: Within 2 hours
What We Can Help With
- Account registration and login issues
- Virtual currency questions
- Game rules and how to play
- Technical support and troubleshooting
- Responsible gaming resources
- Privacy and security concerns
- General platform questions
Before You Contact Us
Check our FAQ page for quick answers to common questions.
Have your account information ready when contacting support.
Be specific about your issue to help us assist you faster.
Important Contact Information
What Information to Include
To help us assist you more efficiently, please include the following information in your message:
- Your account username or email address
- Detailed description of the issue
- Steps you've already tried to resolve the problem
- Screenshots (if applicable to technical issues)
- Device and browser information (for technical problems)
- Date and time when the issue occurred
Privacy & Data Protection
We take your privacy seriously. All communications are:
- Encrypted and transmitted securely
- Stored in compliance with Canadian privacy laws
- Accessed only by authorized support staff
- Retained only as long as necessary to resolve your inquiry
- Never shared with third parties without your consent
Response Expectations
Our customer support team is committed to providing:
- Professional and courteous service
- Accurate information about our platform
- Timely responses within stated timeframes
- Follow-up to ensure your issue is resolved
- Escalation to senior staff when needed
Regulatory Contact Information
If you have concerns about our gaming practices that cannot be resolved through our customer support, you may contact our regulators:
- AGCO: www.agco.ca
- BCLC: www.bclc.com
- AGLC: aglc.ca
Responsible Gaming Support
If you need help with responsible gaming or feel you may have a gaming problem, we provide:
- Self-exclusion tools and account limits
- Links to professional help organizations
- Information about responsible gaming practices
- Confidential support and guidance
Visit our Responsible Gaming page for more resources.