1. Information We Collect

Personal Information

We collect the following personal information when you register:

• Full name (first and last name)
• Email address
• Age and date of birth (for 18+ verification)
• Country of residence
• Account password (encrypted)

Verification Information (KYC)

For age and identity verification, we may collect:

• Government-issued identification documents
• Proof of address (utility bills, bank statements)
• Photographs for identity verification
• Additional verification documents when required

Technical Information

• IP address and geolocation data
• Device information (browser, operating system)
• Gaming activity and virtual currency transactions
• Website usage analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Account Management: Creating and maintaining your account
• Age Verification: Ensuring compliance with 18+ requirements
• Security: Protecting against fraud and unauthorized access
• Customer Support: Responding to your inquiries and requests
• Legal Compliance: Meeting regulatory and legal obligations
• Service Improvement: Analyzing usage to improve our platform
• Communication: Sending important account and service updates

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: When you agree to our terms and privacy policy
• Contract: To provide our social casino services
• Legal Obligation: To comply with age verification and regulatory requirements
• Legitimate Interest: For security, fraud prevention, and service improvement

4. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• Regulatory Authorities: When required by law or regulation
• Service Providers: Trusted partners who help operate our platform (under strict confidentiality agreements)
• Legal Requirements: To comply with court orders, legal processes, or law enforcement requests
• Business Transfer: In the event of a merger, acquisition, or sale of assets
• Safety and Security: To protect the rights, property, or safety of our users

5. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL Encryption: All data transmission is encrypted
• Secure Servers: Data stored on secure, regularly updated servers
• Access Controls: Limited access to personal data by authorized personnel only
• Regular Audits: Security assessments and vulnerability testing
• PCI DSS Compliance: Meeting payment card industry security standards
• Data Backup: Regular secure backups to prevent data loss

6. Your Rights (GDPR & Canadian Privacy Laws)

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Portability: Receive your data in a portable format
• Right to Restrict Processing: Limit how we use your data
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for data processing

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@royalrolla.com
• Subject Line: "Data Rights Request"
• Response Time: Within 30 days of request

7. Data Retention

We retain your personal data for the following periods:

• Account Data: While your account is active plus 7 years after closure
• Verification Documents: 7 years for regulatory compliance
• Gaming Activity: 5 years for audit and compliance purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Technical Logs: 2 years for security and troubleshooting

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Ensure website security and prevent fraud

For detailed information about our cookie usage, please see our Cookie Policy.

9. International Data Transfers

Your data is primarily stored and processed in Canada. If we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

We do not knowingly collect personal information from anyone under 18. If we discover that we have collected information from a minor, we will delete it immediately and terminate the account.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

12. Contact Information

For privacy-related questions or concerns, contact our Data Protection Officer:

• Email: privacy@royalrolla.com
• Data Protection Officer: dpo@royalrolla.com
• Address: 123 Gaming Street, Toronto, ON M5V 3A8, Canada
• Phone: +1 (416) 555-0123

Regulatory Complaints

If you believe we have not handled your personal data properly, you can file a complaint with:

• Canada: Office of the Privacy Commissioner of Canada
• EU: Your local data protection authority