No, we are a social casino using only virtual currency - no real money gambling. All games are for entertainment purposes only. We do not offer real money gambling or the opportunity to win real money or prizes. For more information about responsible gaming, visit our Responsible Gaming page.

You must be 18 years or older to access and play on our platform. Age verification is required during account registration, and we use various methods to ensure compliance with this requirement.

Virtual currency is used for all games and has no real-world monetary value. It's purely for entertainment and gaming purposes. Virtual currency cannot be exchanged for real money, sold, or transferred to other players. Learn more on our Virtual Currency page.

Yes, we are licensed and regulated by multiple Canadian gaming authorities:

• AGCO - Alcohol and Gaming Commission of Ontario
• iGaming Ontario - Regulated online gaming market in Ontario
• Loto-Québec - Quebec Gaming Authority
• GPEB - Gaming Policy and Enforcement Branch (BC)
• BCLC - British Columbia Lottery Corporation
• AGLC - Alberta Gaming, Liquor and Cannabis Commission
• SLGA - Saskatchewan Liquor and Gaming Authority
• LGCA - Liquor, Gaming and Cannabis Authority of Manitoba
• AGA - Alcohol and Gaming Authority (Nova Scotia)
• ALC - Atlantic Lottery Corporation
• Kahnawà:ke Gaming Commission - Indigenous Gaming Authority

We have over 10 years of experience in providing safe and responsible social casino entertainment across Canada.

Creating an account is free and easy:

1. Click the "Sign Up" button on any page
2. Fill out the registration form with your information
3. Verify that you are 18 years or older
4. Agree to our Terms & Conditions and Privacy Policy
5. Complete the registration process

You'll receive 10,000 free virtual coins to start playing immediately.

We require the following information for account creation:

• Valid email address
• Secure password
• First and last name
• Age verification (must be 18+)
• Country of residence

All personal information is protected according to our Privacy Policy.

Age verification is required for all accounts to ensure compliance with 18+ requirements. Our verification process includes:

• Age declaration during registration
• Email verification
• Additional verification may be requested if needed
• Document verification for enhanced security (when required)

This process helps us maintain a safe environment for adult entertainment gaming.

To reset your password:

1. Go to the login page
2. Click "Forgot your password?"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact our support team.

There are several ways to earn free virtual currency:

• Welcome Bonus: 10,000 virtual coins for new accounts
• Daily Login Bonus: 1,000-5,000 virtual coins daily
• Hourly Bonuses: 500 virtual coins every hour while playing
• Achievement Rewards: Complete gaming milestones
• Special Promotions: Participate in events

Visit our Virtual Currency page for complete details.

No, virtual currency has absolutely no real-world monetary value and cannot be exchanged for real money under any circumstances. Virtual currency is used exclusively for entertainment gaming on our platform and cannot be:

• Converted to real money
• Sold or transferred to other players
• Exchanged for real-world items
• Used outside our platform

We offer a variety of popular social casino games:

• Slot Games: Various themed slot machines with different features
• Poker: Multiple poker variants and tournaments
• Blackjack: Classic card game with virtual betting
• Roulette: European and American roulette tables

All games use virtual currency only and are for entertainment purposes. Learn the rules on our How To Play page.

Yes, all our games use certified random number generators (RNG) to ensure fair play. Game outcomes are completely random and cannot be predicted or influenced. Our gaming systems are:

• Regularly tested by independent auditors
• Certified for fairness and randomness
• Monitored by regulatory authorities
• Transparent in their operation

Responsible gaming means enjoying games in a healthy, controlled way that remains fun and entertaining. Even though our games use virtual currency only, we promote responsible gaming practices including:

• Setting time limits for gaming sessions
• Taking regular breaks
• Remembering that gaming is entertainment, not a way to make money
• Seeking help if gaming stops being fun

Visit our Responsible Gaming page for more resources and support.

We provide several tools to help you maintain healthy gaming habits:

• Time Limits: Set daily or weekly gaming time limits
• Session Reminders: Automatic reminders to take breaks
• Self-Exclusion: Temporarily or permanently exclude yourself from gaming
• Account Limits: Set limits on virtual currency usage
• Support Resources: Links to professional help organizations

If you feel you may have a gaming problem, help is available:

• Responsible Gambling Council (Canada)
• Problem Gambling Institute of Ontario
• Centre for Addiction and Mental Health

Our Responsible Gaming page contains complete contact information and resources. You can also contact our support team for confidential assistance.

Our platform works best with modern web browsers:

• Recommended: Chrome, Firefox, Safari, Edge (latest versions)
• Mobile: Chrome Mobile, Safari Mobile
• Requirements: JavaScript enabled, cookies enabled

For the best experience, please keep your browser updated to the latest version.

If games aren't loading properly, try these troubleshooting steps:

1. Refresh your browser page
2. Clear your browser cache and cookies
3. Disable browser extensions temporarily
4. Check your internet connection
5. Try a different browser
6. Restart your device

If problems persist, contact our technical support team with details about your device and browser.

Yes, we use industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• PCI DSS compliance for payment security standards
• Secure servers with regular security updates
• Limited access to personal data by authorized staff only
• Regular security audits and monitoring

Read our Privacy Policy and Security page for complete details.

Our customer support team is available 24/7:

• Email: help@royalrolla.com
• Response Time: Within 24 hours for general inquiries
• Urgent Issues: Within 2 hours (mark email as "URGENT")
• Technical Problems: Within 12 hours

Visit our Contact Us page to send a message or learn more about our support services.

To help us assist you quickly, please include:

• Your account username or email address
• Detailed description of the issue
• Steps you've tried to resolve the problem
• Screenshots (if applicable)
• Device and browser information
• Date and time when the issue occurred